Term Conditions

Legal

Terms & Conditions

Last updated: 05/08/2026

1.  About these Terms

These Terms & Conditions govern your use of www.toolstribe.store and any order you place through it. By placing an order you accept these Terms. Please read them together with our Privacy Policy and our Return & Exchange Policy, which form part of them.

2.  Who we are

This website is owned and operated by TOOLS TRIBE SYSTEMS PRIVATE LIMITED ("Tools Tribe", "we", "us"), with its registered place of business at Road No. 5, Doctor Colony, Kharauniya, Chhoti Pahari, Behind Big Apollo Spectra Hospital, Patna, Bihar – 800007, India.

GSTIN: 10AANCT1172A1ZY

3.  We are the seller of record

Tools Tribe sells its own goods. This website is not a marketplace and we do not host third-party sellers.

When you place an order, the contract of sale is between you and Tools Tribe. We own the stock, we set the price, we raise the tax invoice, we arrange the shipment, and we are responsible for the goods we send you and for handling anything that goes wrong with them.

4.  Who may buy

• You must be capable of entering into a binding contract under the Indian Contract Act, 1872.
• Our catalogue is intended for business, trade and professional use. Some items are industrial goods that require competent handling.
• Information you give us — name, delivery address, phone number, and GSTIN where you supply one — must be accurate. We are not able to correct an invoice after it has been issued if the GSTIN given was wrong.

5.  Your account

• You are responsible for keeping your account credentials and your registered mobile number secure, and for activity carried out through your account.
• Tell us immediately if you believe your account has been used without your authority.
• We may suspend or close an account that is used for fraud, for abuse of our staff, or in breach of these Terms.

6.  Products, descriptions and images

• We sell genuine goods obtained through legitimate supply channels. We do not knowingly sell counterfeit or spurious products.
• Specifications, dimensions and technical data are reproduced from the manufacturer. Where a specification is critical to your application, please confirm it with us before ordering.
• Photographs are representative. Packaging, minor finish and manufacturer branding may vary between production batches.
• We correct errors in listings when we find them. If an error materially affects an order you have already placed, we will contact you before dispatch and you may cancel.

7.  Prices, taxes and your GST invoice

• All prices on the site are in Indian Rupees and are shown inclusive of GST. The tax split is set out on the invoice.
• Every order is supplied with a GST tax invoice carrying our GSTIN and the applicable HSN code for each item.
• To claim input tax credit, enter your GSTIN at checkout before placing the order. A GSTIN cannot be added to an invoice once it has been issued.
• Prices may change without notice, but the price confirmed on your order is the price you pay for that order.

8.  Orders and acceptance

Your order is an offer to buy. A contract is formed only when we confirm the order and it is accepted for dispatch. Until then we may decline an order — for example where stock has run out, where a price or description was listed in error, where delivery is not serviceable to your pincode, or where we cannot verify the order. If we decline an order you have already paid for, we refund it in full.

9.  Payment

• We accept UPI, credit and debit cards, net banking and digital wallets through our payment gateway.
• Cash on Delivery is available on selected products and pincodes, and is shown at checkout when it applies.
• Card and bank details are handled by our payment gateway. Tools Tribe does not store them.

10.  Shipping and delivery

• We deliver across India through our logistics partners.
• Delivery is free on orders of ₹499 and above. Below that, a delivery charge applies and is shown before you pay.
• Orders are usually dispatched within 24 - 48 Hours of confirmation. Transit time then depends on your location.
• Delivery timelines are estimates given in good faith, not guarantees. Weather, transport disruption and courier delays are outside our control.
• Please give a delivery address where someone can receive and inspect the shipment during working hours.

11.  Open Box Delivery

Our shipments are sent as Open Box Delivery. The delivery agent opens the package in your presence so that you can check the contents before accepting it.

12.  Returns, exchange and refunds

This section summarises our Return & Exchange Policy, which applies in full.

• At the door: refuse a wrong, incomplete or transit-damaged shipment during Open Box Delivery and you receive a full refund.
• Within 7 days of delivery: if an accepted item is defective, not as described, or the wrong item, we will exchange it. Tell us within 7 days and keep the item unused and in its original packaging with all accessories and documents.
• Refunds: where an exchange is not possible — the item is out of stock or discontinued, or a replacement would not resolve the fault — we refund you instead. Nothing in these Terms limits your rights in respect of defective, spurious or wrongly-supplied goods under the Consumer Protection Act, 2019 and the rules made under it.
• We do not offer returns for change of mind, for goods ordered in the wrong specification by the buyer, or for items that have been used, installed, fitted, cut, modified or damaged after delivery.
• Consumables, and items made or sourced to your specific order, cannot be exchanged unless defective.
• Approved refunds are made to the original payment method, normally within 7–10 working days of the returned goods reaching us and passing inspection.

13.  Cancellation

• You may cancel an unpaid order from your account while it is still pending.
• For a prepaid order, or one already being processed, contact us on 1800 890 6339 or at info@toolstribe.store. If it has not yet been dispatched we will cancel it and refund you in full.
• Once a shipment has left our warehouse it cannot be cancelled — refuse it at Open Box Delivery instead.

14.  Warranty

Where a product carries a manufacturer's warranty, the term is stated on that product's page and the warranty is provided by the manufacturer on its own terms. We will help you raise a claim. Products with no warranty term shown are supplied without one, beyond your statutory rights.

15.  Acceptable use

You may not use this site to place fraudulent orders, to extract our catalogue or pricing by automated means, to interfere with its operation, or for any unlawful purpose.

16.  Intellectual property

The Tools Tribe name, logo and site content are our property or are used with permission. Manufacturer names and trademarks belong to their respective owners and are used only to identify the goods we sell.

17.  Limitation of liability

We are responsible for supplying goods that match their description and are free from defects, and for the refund and exchange rights set out above. Subject to that, and to the extent Indian law allows, our total liability in connection with an order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss such as loss of production, profit or contracts.

Industrial tools and equipment must be selected, installed and operated by competent persons following the manufacturer's instructions and applicable safety regulations. We are not liable for loss arising from unsuitable selection, incorrect installation or improper use.

18.  Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month.

19.  Governing law and jurisdiction

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Patna, Bihar.

20.  Changes to these Terms

We may update these Terms from time to time. The version published on this page when you place an order is the version that applies to it.