FAQ

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Frequently asked questions

Do I need an account to order?

No. You can check out as a guest with just your mobile number and delivery address. An account makes reordering and invoice downloads easier, but it is optional.

Can I order in bulk, or get a rate for repeat supply?

Yes. Use the Request for Quotation form on the site, or call 1800 890 6339. Tell us the items and the quantity you consume and we will quote against it. Annual rate contracts are possible for regular requirements.

You do not list the part I need. Can you get it?

Often, yes. Sourcing to order is a normal part of what we do — send us an enquiry with the specification or the part number.

How can I pay?

UPI, credit and debit cards, net banking and digital wallets. Cash on Delivery is available on selected products and pincodes, and will show at checkout when it applies to your order.

Are the prices inclusive of GST?

Yes. Every price shown on the site includes GST. There is no tax added at the payment step. The tax split appears on your invoice.

Will I get a GST invoice?

Yes, with every order, including small ones. The invoice carries our GSTIN and the correct HSN code for each item.

Where do you deliver?

Across India, including tier-2 and tier-3 towns, through our logistics partners.

What does delivery cost?

Delivery is free on orders of ₹499 and above. Below that, a delivery charge applies and is shown to you before you pay.

How long will it take?

Orders are usually dispatched within 24 -48 Hours of confirmation, and transit time then depends on your location. We give delivery estimates honestly rather than optimistically; if something is going to be late, we would rather tell you than promise a date we cannot hold.

Can I track my order?

Yes. You receive a tracking link once the shipment is booked, and the order page in your account shows its current status.

What is Open Box Delivery?

The delivery agent opens the package in front of you at your door, so you can see what is inside before you accept it. We do this on our shipments as standard.

The agent is asking for an OTP. Is that normal?

Yes. The one-time password confirms either that you accepted the delivery or that you refused it. Share it only with the agent at your door, and only after you have seen the contents.

Can I return something because I changed my mind?

No. Because every delivery is Open Box, you see the goods before you accept them — so we do not offer a change-of-mind return after acceptance.

What if the item is defective or not as described?

Tell us within 7 days of delivery and we will exchange it. Keep it unused and in its original packaging with all accessories and documents.

Do I ever get money back instead of an exchange?

Yes, in two situations: if you refuse the shipment at Open Box Delivery, you are refunded in full; and if an exchange is not possible — the item is out of stock or discontinued, or a replacement would not fix the fault — we refund you instead. Refunds go back to the original payment method, normally within 7–10 working days of the goods reaching us and passing inspection.

What cannot be exchanged?

Items that have been used, installed, fitted, cut or modified; consumables; goods sourced specially to your order; and items reported after the 7-day window — unless they are defective.

Do your products carry a warranty?

Some do. Where a product has a manufacturer's warranty, the term is shown on that product's page. Products with no warranty term shown are supplied without one. We will help you raise a claim with the manufacturer.

Can I cancel an order?

An unpaid, pending order can be cancelled from your account. For a prepaid order, call 1800 890 6339 or email info@toolstribe.store — if it has not shipped, we will cancel and refund in full. Once it has shipped, refuse it at Open Box Delivery instead.