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Return Policy

Return & Refund Policy

At ToolsTribe, we want you to be fully satisfied with your purchase. You can request a return within 3 days of delivery if your item qualifies under the conditions below.

Return Eligibility

You can request a return within 3 days of delivery if:

The product is damaged or defective
Wrong product is delivered
Items or accessories are missing
Product does not match the description

For damaged or incomplete orders, the return request must be raised within 48 hours of delivery with proper images.

How to Request a Return

Go to Purchase History from your account menu.
Open the order — click View from the order's options dropdown.
Find the product and click Send in the Refund column to raise the request.
Review the refund summary and click Continue.
Add your reason, upload the required product images, and submit.

Important: Shipping charges are non-refundable. Your refund is calculated as Product Price + GST − Coupon Discount. The shipping amount paid on the order is not returned.

Non-Returnable Items

Returns will not be accepted in the following cases:

Product is no longer required
Product has been used or damaged by the customer
Customized or made-to-order products
Items marked as non-returnable
Products purchased under special deals, clearance, or combo offers

Return Conditions

Returned products must be:

Unused and in original condition
With original packaging, invoice, and all accessories

After Approval

Pickup will be arranged (if available), or you may need to self-ship the product.
The approved refund amount (excluding shipping) is credited to your wallet or original payment source.

Quality Check

All returned items undergo inspection within 1–2 business days.
If approved → the refund or replacement is processed.
If rejected → the product is sent back to the customer.

Important Notes

Some product categories may not be eligible for return.
Valid proof (images/unboxing video) may be required.
ToolsTribe reserves the right to accept or reject return requests after inspection.

Helpline number

9231446339

Mon-Sun: 9am-8pm

Return within 7 days

of receiving your order

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Pay using secure payment methods

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