Return Policy

Policy

Return & Exchange Policy

Last updated: 05/08/2026

Our shipments are sent as Open Box Delivery. The delivery agent opens the package in your presence before you accept it.

• If the item is wrong, incomplete or damaged in transit, refuse the delivery at that point.
• The shipment returns to us and you receive a full refund, with nothing to arrange and nothing to send back yourself.
• The agent may ask for a one-time password to record that you accepted or refused the delivery. Share it only after you have seen the contents.

This is the fastest and most complete protection available on your order, which is why we deliver this way.

Once a delivery is accepted, we offer an exchange rather than a money-back return. Because you saw the goods before accepting them, we do not accept returns for change of mind.

We will exchange an item if, within 7 days of delivery, it turns out to be:

• defective or not in working order;
• not as described on the product page; or
• a different item from the one you ordered.

We refund rather than exchange where:

• you refused the shipment at Open Box Delivery;
• the item is out of stock or discontinued, so no exchange is available;
• a replacement would not resolve the fault; or
• we cancelled or could not fulfil your order.

Refunds are made to the original payment method, normally within 7–10 working days of the returned goods reaching us and passing inspection. For Cash on Delivery orders we refund by bank transfer to an account you nominate.

Nothing in this policy limits your rights in respect of defective, spurious or wrongly-supplied goods under the Consumer Protection Act, 2019 and the rules made under it.

• Items that have been used, installed, fitted, cut, welded, modified or damaged after delivery.
• Consumables, and goods sourced or made specially to your order.
• Items reported after the 7-day window, unless they are defective.
• Items returned without their original packaging, accessories or documents.
• Products bought in error — wrong size, wrong specification or wrong grade chosen by the buyer. If you are unsure which variant you need, ask us before ordering; we would rather answer a question than process an exchange.

An unpaid, pending order can be cancelled from your account. For a prepaid order, contact us — if it has not been dispatched we will cancel it and refund in full. Once a shipment has left our warehouse it cannot be cancelled; refuse it at Open Box Delivery instead.

For a complaint you want formally recorded, our Grievance Officer's details are on the Terms & Conditions page.